Went to a Portuguese restaurant for a work Christmas meal. There were 14 of us. We ordered before we got there.
We arrived and were seated. Nothing for 30 minutes. They didn’t even ask if we wanted a drink. We flagged down a flustered waiter and asked for some drinks. We waited for them for 15 mins and they arrived. Not what we asked for. We sent them back and waited. And waited. We asked where the food was, as we had been there almost an hour. “You’ll have to wait” we were told, in a stroppy voice.
20 minutes later, the owner realised that our food had been given to another Christmas party. He actually went over and took the food from that table and gave it to us, it was half eaten by this point. Obviously a terrible experience for us, as well as the people who had their food “confiscated” half way through the meal.
We got a full refund and a few bottles of wine. We went to the nearest kebab house, as everywhere was booked.
No matter how busy you are, you don’t keep paying customers waiting that long. You also don’t take meals from people whilst they’re eating. You don’t take expect people to start eating a half eaten meal.
Terrible. Memorable, but terrible.
